Returns & Exchanges
At Havens Luxury Metals, we take pride in our artisanal craftsmanship and offer a 30-day return window to ensure your complete satisfaction with our premium home fixtures. Please note that custom-designed pieces and modified metal products are final sale and cannot be returned.
Initiate Your Request
Contact our customer concierge team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.
Prepare the Item
Carefully pack your luxury metal fixture in its original crate or heavy-duty packaging, ensuring all protective layers are intact to prevent scratches or dents during transit.
Ship and Track
Affix the provided shipping label and drop off the package at an authorized carrier location; we recommend utilizing our insured shipping partners for high-value metal goods.
Inspection and Refund
Once our master craftsmen inspect the item for its original condition, your refund will be processed to your original payment method, minus a restocking fee where applicable.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing